Refund policy

Due to the unique nature of our personalised jewellery, we are unable to accept returns for our custom pieces for change of mind. Please carefully review all details of your order to ensure the spelling, font, and alignment is to your liking. 

However, a store credit can be supplied to our ready-to-wear items when the item is returned to MIVY in new, unworn condition, within 30 days of delivery. Please note, due to hygiene reasons we do not accept returns on our earrings.

If your product arrives damaged, please reach out to us at hello@mivy.com.au with a photo and we will replace it for you.